RemoteR

Remote assistance provides the ability to request access or provide help remotely, allowing technicians view or control user’s computer over a network or the Internet, making it useful for troubleshooting, or collaborative tasks.

Remote assistance benefits for IT support include:

• Diagnose and resolve issues remotely
• Resolve issue faster and more efficiently
• Increase user support experience

RemoteR uses a built-in Windows remote assistance feature over a secure StifleR channel:

• You can request remote assistance on any device with StifleR client
• You can have a secure connection that is approved by the user

PowerShell provides a web-based remote command-line shell, allowing technicians to execute more advanced commands with a much broader range of functionality, including complex scripts, automation, and interaction with Windows Management Instrumentation (WMI) and the .NET framework.

Key features of PowerShell include:

• Execute commands and scripts to manage and automate system tasks
• Execute scripts for managing or automating system tasks
• Configure system settings
• Install/uninstall Windows features and services

RemoteR provides a remote PowerShell console that replicates the full functionality of PowerShell as it would be executed locally:

• You can remotely execute PowerShell commands and scripts in the user or system context
• You can execute the background commands and scripts asynchronously in real-time

CMD provides with a web-based remote command-line interface, allowing technicians to execute commands, access files, troubleshoot, and manage the system at a deeper level.

Key features of CMD include:

• Execute user or system commands
• Execute system utilities remotely
• Execute advanced system functions remotely

RemoteR provides a remote CMD console that replicates the full functionality of Command Prompt as it would be executed locally:

• You can remotely execute CMD commands in the system context
• You can execute the background commands asynchronously in real-time

Task Manager provides detailed information about the programs and processes running on a user's system, allowing technicians to monitor system performance, manage running applications, and troubleshoot problems related to hardware, software, and performance.

Benefits of accessing Task Manager remotely include:

• Monitoring performance in real-time
• Manage user /system processes
• Manage background services

RemoteR provides a remote Task Manager view of system resources, such as CPU, memory, disk, and network usage:

• You can troubleshoot performance and optimize device functionality
• You can have real-time device performance monitoring

WMI viewer (Windows Management Instrumentation) is a powerful framework that allows to monitor Windows-based systems, allowing technicians to view and execute queries on system, from hardware components to software processes.

Benefits of accessing WMI remotely include:

• Gather information on software and hardware data
• Diagnose device issues and optimize performance

RemoteR provides a remote WMI feature to browse, view and analyze WMI data for devices in a single interface:

• You can remotely access and view information
• You can view various system resources including network components

Registry viewer grants access to the installed Windows operating system and application configuration, allowing technicians to manage system behaviour, user preferences, and hardware settings.

Everyday tasks that require accessing and managing registries include:

• Add or edit registry keys
• Change application settings
• Change user or device settings

RemoteR allows you to access users’ registries on Windows devices:

• Manage registry entries instantly
• Manage registry permissions - securely

File Explorer is the main interface for interacting with the files and folders on a Windows computer, allowing technicians to troubleshoot, organize, search, and manage all types of data stored on the Windows operating system.

Common tasks that may require accessing and managing user files and folders include:

• Checking log file content
• Replacing configuration files or settings
• Cleaning up files or folders
• Removing malware or other malicious files

RemoteR allows you to access users’ files and folders on Windows devices:

• You can manage files/folders instantly – view, edit
• You can access protected files/folders with elevated permissions
• You can manage file/folder properties – security

Event logs display system, security, and application events on a Windows operating system, allowing technicians to diagnose system issues, troubleshoot software problems, and monitoring security events.

Key features of the event log viewer enable a technician to:

• View application, system, security, setup events
• Filter and sort events instantly

RemoteR allows you to access users’ files and folders on Windows devices:

• You can have a centralized location for event logs
• You can monitor events and diagnose device issues
• You can have real-time event monitoring to view warning or critical errors