2Pint Software offers three levels of support for both customers and non customers
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Accelerated Value Program

Includes Standard Support plus enhanced premier technical support which is fee-based per endpoint with customized advisory services tailored specifically to clients.

For more detailed information visit the Subscription and Support page.

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Standard Support

Included in the subscription fee, Standard Support provides remote voice and electronic support, software maintenance, access to update releases and new releases of the software.

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Self-Support

Find answers through our knowledge base, product documentation, the 2Pint Software blog, in our resources section, on our YouTube channel, or through the community and free tools released by 2Pint Software on GitHub. We will always try to assist non-customers on a "best effort" basis.

Unmatched technical support

2Pint Software's support draws on the expertise of an engineering team with 100+ years of combined expertise in systems management. Our team includes no less than 6 current Microsoft MVPs and Microsoft MVP program alumni. None of our competitors can match that level of knowledge and experience. Don't trust your enterprise systems to anyone else.

How to access support

Below is a list of options you can use to reach our support team.

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Open a case from the Web
Submit a ticket using the
Contact support form
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Open a case from the phone
North America: 1-800-488-9963
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Open a case via email
[email protected] 
Technical support severities
Severity 1

Critical

Critical business impact, the software is inoperable or a core function of the software is unavailable and the condition requires an immediate solution.
Severity 2

High

Significant business impact and a core function of the software is significantly impaired, software is usable but severely limited.
Severity 3

Medium

Some business impact but program is usable or a workaround has been provided but less significant features are impacted.
Severity 4

Low

Minimal business impact, problem causes little impact or there is already a reasonable workaround in place; any cosmetic issue affecting the software.
Contact support

Got a technical question, feature request or need support? Use this simple form, and we will get right on it.
You might want to check the 2Pint Software documentation first - we occasionally write something useful and you may find the answer there!
(* indicates required field)

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