2Pint Software remote tools

Remote work is no longer a luxury — it's essential. Learn how and why the best RMM tools can make a difference.

Remote management anywhere

Remote monitoring and management (RMM) systems are critical in today's remote IT world. Hybrid work scenarios make RMM capability mandatory for user support, asset monitoring and network management.

Overview

IT departments use RMM tools to ensure devices are protected, operational and standardized. These tools provide visibility over devices, grant remote connections, and allow interaction with the end user for any support.

The main features of an RMM solution enable IT to:

Monitor IT assets, including computers and applications
Monitor network performance and security
Identify IT issues and resolve them
Remotely administrate and access devices
Automate device maintenance tasks

Notebook computer with video call on screen

Computer monitors with data visualizations

Why RMM?

RMM software helps businesses gain valuable insight into IT asset health, performance, and compliance. These tools also allow IT to discover new assets, detect vulnerabilities, highlight issues, and automatically resolve them. With well maintained remote monitoring, businesses will improve network performance and security. These tools can be used daily, either by advanced experts or level 1 support engineers.

RMM provides essential functionality for IT departments to:

Gather insight and collect data about networks
Collect health status information for a device
Oversee all systems and keep them updated
Track issues and resolve them remotely
Generate alerts and register tickets
Resolve issues automatically before escalation
Remotely force software patches and updates
Compile reports on networks, users, and devices

Typical case

Many remote workers are miles from the nearest office with technical support capabilities. It's common for these workers to drive miles with their laptop or desktop to implement a fix that could have been performed quickly and efficiently if support personnel had access to the device to resolve the issue.

This is where a good RMM solution really comes to the rescue.

The challenge

For the hybrid office to succeed, companies need to transparently deliver a great user experience no matter where they are. In today's on-demand world users are used to everything everywhere all at once.

Enter StifleR

2Pint Software’s StifleR is built on robust, super-fast technology from Microsoft called SignalR. This hub-based approach allows StifleR to communicate with user endpoints in real time and it opens up a whole world of opportunity for remote monitoring and management of devices from, and to, anywhere.

2Pint Software RMM tools in more detail

StifleR Web console

Easy access to StifleR client management

The StifleR Web console provides a user-friendly interface for technicians to view and manage devices and endpoints easily. The benefits of a web console include:

Real-time monitoring – StifleR provides real-time monitoring and reporting of endpoint performance and health, which can help technicians proactively identify and address issues before they become significant problems.
Security – StifleR utilizes the Microsoft SignalR platform which, when secured via SLL provides a secure channel to endpoint connections.
Additionally, access to the 2Pint Software Client Management tools can be restricted to authorized technicians only.

Core 2Pint Software RMM tools

The client management functions that can be performed from the StifleR console are:

File management
Registry manager
Remote Assistance/Remote Desktop
Remote WMI/event log/Performance Monitor
Remote WMI and Task Manager viewers

Other RMM functions

In addition to traditional remote tools, StifleR also provides:

Real-time content download tracking
Application usage information
Microsoft BranchCache and Delivery Optimization statistics
Connectivity history - see when the endpoint has been online
Network device information and real-time connectivity
Disk and local file cache statistics
Local Administrator information

File Management

We replicated the Windows Explorer experience for users accustomed to using Windows Explorer to manage users' files/folders.

Registry Management

Complete remote registry browsing and management.

Windows Task Manager

Task Manager is a vital tool for diagnostics - now available in a browser near you! Monitor processes, performance and services as if you were right there at the client PC.

Remote Performance Monitor

Performance Monitor is perfect for diagnosing resource usage and performance issues in real time.

Remote Assistance

IT support technicians can remotely access and control a device if the user has an approved connection. They can connect to the user’s session to diagnose and troubleshoot issues without needing to be physically present.

Remote PowerShell/CMD

Run PowerShell or Windows Command Prompt commands or scripts as if you were logged on to the system. One of the most powerful of our RMM tools!

Windows Event Log Viewer

The Event Viewer is a built-in Windows operating system tool that allows administrators to view and manage system events and logs and view system messages, alerts, errors, warnings, and informational messages. Runs lightning fast in the browser!

Windows Management Instrumentation (WMI) Browser

IT support technicians can access the device’s WMI to perform a wide variety of required operational tasks. They can view and manage OS components, resources, drivers, and applications, including configuring hardware, executing scripts and querying system information.

Windows Managment Instrumentation browser view

Solution summary

Wide choice of remote tools for any situation

Secure, uses Microsoft SignalR as the transport

Great Web interface and usability

Can be hosted in the cloud or on-premises

2Pint Software technology used:

StifleR Enterprise - remote tools

Works with the following Microsoft technology

Any Windows system (requires the StifleR agent)